Política de reembolso

Return & Refund Policy – DreamyLuxCloset

At DreamyLuxCloset, we take pride in offering carefully curated vintage modern jewelry pieces. Each item is selected with attention to quality, craftsmanship, and uniqueness. Please review our return and refund policy below before making a purchase.

1. Returns Eligibility
We accept returns on eligible items within 7 days of delivery. To qualify for a return:

  • The item must be unused, unworn, and in its original condition

  • All original packaging, tags, and accessories must be included

  • Proof of purchase (order confirmation or receipt) is required

Due to the nature of vintage and handcrafted jewelry, slight variations or imperfections are considered part of the design and not defects.

2. Non-Returnable Items
The following items are not eligible for return or refund:

  • Earrings (for hygiene reasons)

  • Customized or personalized jewelry

  • Sale or clearance items

  • Gift cards

3. Return Process
To initiate a return, please contact us at [your email/contact here] with your order details within 7 days of receiving your item. Once approved:

  • You will receive return instructions

  • Items must be shipped back within 5 days of approval

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be issued to the original payment method

  • Shipping charges are non-refundable

5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no additional cost.

6. Exchanges
We currently offer exchanges only for defective or damaged items. For other cases, we recommend placing a new order after completing a return.

7. Contact Us
For any questions or concerns regarding your order, feel free to reach out:
Email: [your email here]
Response Time: 24–48 business hours

By shopping with DreamyLuxCloset, you agree to this return and refund policy. We appreciate your trust in our brand and strive to provide a smooth and satisfying shopping experience.